Refund & Return Policy

Effective Date: June 28, 2026

Refund & Return Policy

At Liquidation Pallet Market, customer satisfaction is important to us. We strive to provide accurate product descriptions, transparent business practices, and quality wholesale liquidation inventory. Because the products we sell consist primarily of customer returns, overstock inventory, shelf pulls, and liquidation merchandise, our return policy differs from that of traditional retail stores.

Please read this policy carefully before placing an order.

Nature of Liquidation Merchandise

Our inventory is sourced from major retailers, manufacturers, distributors, and supply chain partners. Products may include:

Customer Returns
Overstock Inventory
Shelf Pull Merchandise
Open Box Items
Excess Inventory
Store Displays
Mixed General Merchandise

Due to the nature of liquidation inventory, individual items within a pallet may vary in condition, packaging, accessories, or functionality.

Customers acknowledge and accept these characteristics when purchasing liquidation products.

All Sales Policy

Unless otherwise required by applicable law or specifically agreed to in writing before purchase, all liquidation pallet sales are final.

Because inventory is sold as wholesale liquidation merchandise, we generally do not accept returns or exchanges based on:

Change of mind
Buyer preference
Individual item condition within a pallet
Cosmetic imperfections
Damaged retail packaging
Missing manufacturer packaging
Missing non-essential accessories
Customer expectations regarding resale value
Market demand or profitability

Customers are encouraged to review product descriptions carefully and contact our sales team with any questions before placing an order.

Orders Eligible for Review

While most liquidation sales are final, we will review requests when:

The wrong product was shipped.
The shipment received does not substantially match the confirmed order.
A shipment is incomplete due to our error.
A product was significantly damaged before shipment and the damage was not disclosed.
Another issue results from an error made by Liquidation Pallet Market.

Each request is reviewed individually based on the circumstances and supporting documentation.

Reporting an Issue

If you believe there is a problem with your order, please contact us within 48 hours of delivery.

Your request should include:

Order number
Full name
Contact information
Description of the issue
Clear photographs of the shipment
Photographs of the pallet, packaging, and any affected merchandise
A copy of the delivery receipt, if applicable

Requests submitted after this period may not be eligible for review.

Shipping Damage

If your shipment arrives with visible shipping damage:

Inspect the shipment before signing for delivery.
Note all visible damage on the freight carrier’s delivery receipt.
Take photographs before unloading the shipment, if possible.
Notify both the freight carrier and Liquidation Pallet Market promptly.

Failure to note visible damage at the time of delivery may affect the carrier’s ability to investigate shipping-related claims.

Refund Eligibility

If, after reviewing your request, we determine that a refund is appropriate, it may be issued using the original payment method.

Approved refunds may include:

Full refund
Partial refund
Store credit
Replacement inventory (subject to availability)

The resolution offered will depend on the nature of the issue.

Refund Processing Time

Once a refund has been approved:

Refunds are generally processed within 5–10 business days.
Processing times may vary depending on your financial institution or payment provider.
Shipping charges and other non-refundable service fees may not be included unless the issue resulted from our error or is otherwise required by law.

Non-Refundable Charges

The following may not be refundable unless required by law:

Shipping charges
Freight fees
Liftgate service fees
Residential delivery fees
Storage charges
Expedited shipping fees
Payment processing fees where permitted by applicable law

Order Cancellations

Orders may be canceled only if processing has not yet begun.

Once an order has been prepared, palletized, scheduled for shipment, or released to a freight carrier, cancellation requests may not be accepted.

If a cancellation is approved before processing begins, administrative or payment processing fees may apply where permitted by law.

Refused Deliveries

If a customer refuses delivery without an approved reason or fails to accept a scheduled shipment, the customer may be responsible for:

Return freight charges
Storage fees
Administrative costs
Any additional handling expenses incurred

Any refund, if applicable, will be reduced by these costs.

Warehouse Pickup Orders

Customers choosing warehouse pickup should inspect their order before leaving the pickup location.

Once merchandise has been collected and removed from our warehouse, claims relating to visible shortages or damage may not be accepted unless required by applicable law.

Product Expectations

Liquidation pallets are sold as wholesale inventory and should not be expected to contain only new or unused merchandise.

Products may include:

New items
Like-new items
Open-box products
Customer returns
Shelf pulls
Merchandise with damaged packaging
Mixed-condition inventory

This variation is a normal part of the liquidation industry and is reflected in our wholesale pricing.

Fraud Prevention

To protect our customers and business, we reserve the right to:

Request additional documentation
Verify customer identity
Decline fraudulent or abusive refund requests
Investigate suspicious claims
Report suspected fraudulent activity to the appropriate authorities where necessary

Limitation of Liability

Our liability for approved claims is limited to the purchase price paid for the affected order, except where a greater remedy is required by applicable law.

We are not responsible for:

Lost business profits
Resale performance
Market fluctuations
Indirect or consequential losses
Customer expectations regarding inventory value

Policy Updates

We reserve the right to modify or update this Refund & Return Policy at any time.

Revisions become effective immediately upon publication on our website.

Customers are encouraged to review this policy before placing each order.

Contact Us

If you have any questions regarding this Refund & Return Policy or need assistance with an order, please contact our customer support team.

Liquidation Pallet Market

8 Crest Hill Dr

Rochester, NY 14624

New York, United States

Phone: +1 (917) 913-0585

Email: contact@liquidationpalletmarket.com

Website: www.LiquidationPalletMarket.com

Our Commitment to Fair Service

At Liquidation Pallet Market, we are committed to providing honest product information, responsive customer support, and fair resolution of legitimate concerns. We encourage every customer to review product details carefully and contact our team before purchasing if additional information is needed. Our goal is to build lasting relationships through transparency, reliability, and exceptional wholesale service.